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Cancellations due to Weather
– All cancellations must be communicated through email, our booking platform, or by phone to ensure accuracy.
– The time of cancellation will be determined based on the timestamp of the email or phone call.
– The refund process might take up to 10 business days to reflect in your account, depending on your bank or credit card provider.
– Store credits are non-transferable and can only be used by the person who made the original booking.
We appreciate your understanding and cooperation with our cancellation policy. We strive to offer the best experiences, and this policy ensures that we can continue to maintain a high standard of service for all our guests. If you have any questions or concerns, please don’t hesitate to contact our customer service team.