Cancellation Policy for Standard Tour Reservations
We understand that sometimes plans change, and we have instituted the following cancellation policy to cater to those needs while also ensuring the smooth operation of our services.
Sections
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Reschedule
Reservations may be rescheduled for an alternate date/time (subject to availability) only if the request is made 48 hours or more before the originally scheduled tour date and time.
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Cancellations
All sales are final. Cancellations made at least 48 hours in advance are eligible to be rescheduled or receive store credit for a future booking. Bookings can be transferable.
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Cancellations due to Weather
We will not cancel tours due to cold or mildly rainy weather. Management may cancel tours because of unsafe weather conditions such as heavy winds, heavy rains, and/or potential thunderstorms. If tours are canceled because of unsafe weather conditions tours will be rescheduled for a later time. No refunds will be issued, except under special circumstances with management approval.
Please note:
– All cancellations must be communicated through email, our booking platform, or by phone to ensure accuracy.
– The time of cancellation will be determined based on the timestamp of the email or phone call.
– The refund process might take up to 10 business days to reflect in your account, depending on your bank or credit card provider.
– Store credits are non-transferable and can only be used by the person who made the original booking.
We appreciate your understanding and cooperation with our cancellation policy. We strive to offer the best experiences, and this policy ensures that we can continue to maintain a high standard of service for all our guests. If you have any questions or concerns, please don’t hesitate to contact our customer service team.
Contact us
We are always willing to answer any questions you may have. Please provide your name and email and et us know if there is anything that you couldn’t get answered from this page and we will get it answered for you as quickly as possible.